Frequently Asked Questions (FAQ)

Additional Taxes & Fees is valid for your accommodations only. It does not include food, beverages, taxes (including, but not limited to transient occupancy tax, energy surcharges, international taxes or fees), gratuities, transportation, service charges, resort deposits or incidental expenses. These items will be paid upon check-in or check-out at the host property.

You are solely responsible for payment of any applicable taxes, gratuities, personal expenses, utility charges, security deposits and other fees or charges levied by a resort and/or provider of accommodations for the use of amenities and facilities.

All-Inclusive Fees

We do not collect any fees or payments for properties offering Optional or Mandatory All-Inclusive Programs. All travelers staying at All-Inclusive properties are solely responsible for all payments and fees to the host property. Please review each property's profile carefully before making a decision. We cannot collect or quote fees, please contact the resort directly if you want to know the cost.

What is an All-Inclusive package?

Some resorts offer All-Inclusive accommodations. These accommodations include at least all meals and non-alcoholic beverages, some resorts will also include water sports and other amenities. Please review the property information to determine the specifics of what each property includes along with the room accommodations and meals before making a decision.


You may place a hold on a particular property for a twenty-four (24) hour period without confirming such accommodation(s). If you do not confirm the particular accommodation(s) within such time period, the hold will be released and the accommodation(s) will be available for confirmation by others.

Occupancy and Age Requirements

The total number of people occupying any accommodation(s) must not exceed the maximum occupancy of the particular accommodation(s) set forth; otherwise, access may be refused or the applicable resort or provider of the accommodations may levy an additional charge. You and Your guests must occupy and use any accommodations in a responsible, careful and secure manner. You are responsible for any acts and omissions, which result in any damage, theft or loss, caused by You or Your guests while using the accommodations. You must be at least twenty-one (21) years of age to confirm a vacation on this Web Site. In some instances, the minimum age to make a reservation may be higher where required by a resort or other provider of accommodations.


Once you are confirmed, the reservation is non-transferable, non-refundable and not allowed to be cancelled - making your purchase FINAL. A name change is considered a cancellation in our system. A confirmed reservation may not be used for any commercial purpose, including rentalor sale of the accommodation(s) which is/are represented by such reservation. A reservation may only be used by the person whose name(s) appears on the Confirmation Letter.

We reserve the right to cancel Your reservation if payment is/are rejected by Your bank or Credit Card company.

Additional Terms

Additional Terms and Conditions may apply to reservations, purchases of goods and services and other uses of portions of this Web Site, and You agree to abide by all other applicable Terms and Conditions including, but not limited to, paying all amounts owed on a timely basis and complying with all rules and restrictions regarding availability of products, programs or services. These additional Terms and Conditions include, but are not limited to, the following:

- makes no offer through this Web Site, and reserves the right to reject any offer for any reason. Prices and availability of any accommodations are subject to change without notice to You.

- We are only responsible for written representations that we make on this Web Site and are not responsible for any representations made by any other person or entity. Information about resorts and other accommodations available hereunder is based on information obtained from such resorts and/or providers of such accommodations. We expressly disclaim liability for inaccurate, incomplete or misleading information concerning any resort or provider of accommodations.

Reservations confirmed are valid only if issued by Upon receipt, please check all the details in the Confirmation Letter and notify Us immediately if anything is incorrect, as changes to any aspect of the reservation may be treated as a cancellation.